Ekto Kooler

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@terpenes-uk.co.uk .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@terpenes-uk.co.uk .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@terpenes-uk.co.uk .

Standard Shipping (UK)

• Order Value: £50.00 and up
• Delivery Time: 2 to 4 business days
• Shipping Cost: Free

Standard Shipping (UK)

• Order Value: €0.00 EUR and up
• Delivery Time: 2 to 4 business days
• Shipping Cost: £5.99 GBP

International Shipping (Outside UK)

• Order Value: All orders
• Delivery Time: Varies by destination and customs processing times. Typically, it takes 5 to 10 business days.
• Shipping Cost: Shipping charges are calculated at checkout based on the destination country and weight of the package.

Additional Information

• Order Processing: Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on weekends and holidays will be processed the next business day.
• Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking information.
• Customs and Import Duties: For international orders, customs and import duties may apply. These charges are the responsibility of the customer and are not included in the shipping cost.
• Delivery Delays: While we strive to deliver your order within the estimated delivery time, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.